Terms and Conditions

Welcome to EHOS Cleaning Services/Clenco Pty Ltd. By using our website (ehos.com.au) and services, you agree to the following Terms and Conditions. Please read them carefully.

  1. Services Offered

We offer residential and commercial cleaning services in Mascot, NSW, Australia, including but not limited to:

  • Bedroom, bathroom, living room, kitchen cleaning
  • Outside cupboards, skirting boards, window sills
  • Window cleaning (where reachable)
  • Inside/outside fridge cleaning
  • Dusting, vacuuming, mopping
  • Wiping over door frames, doors, and door handles
  • Stove top and rangehood wiping
  • Removal of cobwebs inside
  1. Excluded Services

The following services are not included in our standard cleaning packages:

  • Chandeliers
  • Light bulbs
  • Fireplaces
  • Fly screens
  • Ceiling fans
  • Moving furniture or appliances
  • Putting away dishes/pans
  • AC vents/units/filters
  • Grout & silicon remediations
  • Biohazards (e.g., excessive mould, faeces, blood)
  • Odour removal & remediation
  • Removal of pet hair embedded in carpet fibres
  • Removal of certain mineral deposits (e.g., stains in toilet bowls)
  • High-reach areas (areas not reachable with a small two-step ladder)
  1. Booking and Payment
  • A 10% non-refundable deposit is required upon booking for all services. This deposit will be applied to your final bill.
  • The balance is due on the day of service, payable via Stripe, cash, direct deposit, or possibly Apple Pay (confirmation pending).
  • The hourly rate is $77 per hour per cleaner but can be reduced for clients who sign up for regular weekly or fortnightly cleaning services on an ongoing basis.
  • The client is responsible for payments for parking where free parking is not available close by. The parking fee will be added to the invoice at the end of the job.
  1. Facebook Ads Disclaimer

Any promotional offers or discounts (such as the 10% Spring Cleaning discount) advertised through Facebook ads are subject to the following conditions:

  • The offer is valid only for a minimum of 8 hours of cleaning by 2 cleaners @ $77 per hour per cleaner.
  • A 10% non-refundable deposit is required to secure the booking.
  • The offer is not combinable with any other promotions or discounts and is applicable only to the services mentioned in the ad.
  • EHOS Cleaning Services/Clenco Pty Ltd reserves the right to modify or withdraw the offer at any time.
  1. Cancellation Policy
  • Cancellations must be made at least 24 hours in advance. Failure to do so will result in a $110 cancellation fee.
  • Rescheduling is subject to availability and must be done at least 24 hours before the scheduled service time.
  1. Client Obligations
  • Clients must ensure that our cleaners have safe and unobstructed access to the areas to be cleaned.
  • Clients are responsible for providing the appropriate cleaning products and equipment, unless otherwise agreed upon during the consultation.
  • Any special requirements or instructions must be communicated to our team before the commencement of the service.
  • Parking nearby must be provided or accessible. If payment is required for parking, this is the client’s responsibility.

 

 

  1. Liability
  • EHOS Cleaning Services/Clenco Pty Ltd will not be held liable for any damages or loss of property unless caused by gross negligence on the part of our cleaners.
  • Our liability is limited to the value of the services provided on the day of the incident.
  1. Satisfaction Guarantee
  • If you are not satisfied with our service, please contact us within 24 hours. We will make every effort to rectify any issues to your satisfaction.
  1. Privacy Policy
  • Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
  1. Changes to Terms and Conditions
  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services constitutes acceptance of any changes.
  1. Governing Law
  • These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the jurisdiction of the courts in New South Wales.

 

Last updated: 9/9/2024