Privacy Policy

Effective Date: _______________

EHOS Cleaning Services/Clenco Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (ehos.com.au) and services.

  1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information: This includes your name, address, email address, phone number, and payment details. We collect this information when you book a service, contact us, or register for our newsletter.
  • Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, and pages visited. This information helps us improve our website and tailor our services to your needs.
  • Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you on your next visit. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your personal information to process your bookings, communicate with you, and provide the services you request.
  • Payment Processing: We use your payment details to process payments for the services you book with us.
  • Customer Support: We use your contact information to respond to your inquiries and provide customer support.
  • Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our services. You can opt out of marketing communications at any time.
  • Improving Our Services: We use usage information to monitor and analyze trends, usage, and activities on our website to improve our services.

 

 

  1. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are required to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Legal Compliance: We may disclose your information when required by law or in response to legal processes, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
  1. Data Security

We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology to safeguard your data during transmission and storage. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

  1. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

  1. Social Media

 

When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

 

EHOS is bound by the privacy practices or policies of these third parties, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.

 

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the EHOS pages), certain personal data may be shared with EHOS about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).

 

  1. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete the information from our records.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

 

EHOS Cleaning Services/Clenco Pty Ltd
Email: info@ehos.com.au
Phone: 0414 510 275
Address: Mascot, NSW, Australia 2020